



Post-operative pathway
The post-operative physiotherapy and review clinics, offer a robust safety net and oversight of the acute part of the patient’s recovery, follow-up is delivered by the familiar SWLEOC team. This provides consistency, ring-fenced review and prompt escalation to the most appropriate clinician, improving patient confidence and reducing anxiety, while reducing GP and A&E visits, and improving community MSK capacity.
A new Recovery Diary Pathway has been set up where patients are remotely monitored by the SWLEOC Recovery Diary team following elective hip or knee replacement. This enables regular 2-way interaction between the patient and an experienced clinician, and provides continuity in care, reassurance and reduction in patient anxiety. Clinical teams can identify post-op issues early on which can be assessed and escalated to the right clinician on the same day. Patients receive answers to their questions or concerns in real time which improves their confidence to continue their recovery without having to leave the comfort of their home environment.
The post discharge review and post discharge physiotherapy services were set up in June of 2020 following the first wave of COVID-19 as part of the recovery of services and ensuring patients are supported by the surgical team following their discharge, together with an individualised post-operative recovery journey. This started as virtual and telephone clinics but has evolved to include face-to-face clinics for all patients having had knee replacement surgery.
The Recovery diary pathway started in April 2023 with Epsom and St Helier and SWLEOC hip replacement patients. Following a successful pilot, this has since evolved to include knee replacements and has been extended to all hip and knee replacement patients from all partners.
The teams interact with the whole multidisciplinary team in the inpatient and outpatient environment and can quickly escalate post-discharge concerns to the right clinician depending on the patient presentation. This includes the Consultant, Intensivist and Nurse Practitioners, as well as having access to Radiology and Doppler scans.
The clinic is run in a purpose-built clinic room in the reception area of SWLEOC. Patients’ digital recovery diaries are validated and monitored using Definition Health’s Lifebox Recovery Module.
- Bluespier;
- Clinical Manager;
- PACS;
- Lifebox.
Recovery Diary Pathway:
Using an extension of our POA digital tool, patient recovery is remotely monitored in the first six weeks after surgery.
Following discharge from the centre, patients complete a weekly diary entry based on their pain, wound and function. Patients without access to the digital equipment required are contacted by telephone. The diary is monitored by a specialist team of advanced nurses and physiotherapists, able to act instantly based on the content of the diary entries. Pictures of the wound and videos of patients walking are reviewed. The clinical team contact the patient at 6 weeks post-surgery to complete a final assessment. Patients without access to the digital equipment required will be reviewed face to face. This together with the recovery trend over 6 weeks enables patients to be stratified into:
- Patient Initiated Follow Up (PIFU) and self-management pathways;
- review by an advanced nurse or physiotherapist; or
- face to face surgeon-led follow-up.
This is a safe and robust way of monitoring patients, with oversight of patient recovery. Problems are identified early and patients not progressing well with recovery are reviewed by the consultant within 1-2 weeks.
The diary entries flag red/amber and green depending on patient answers and pre-set algorithm.
The SWLEOC Therapy team aim to ensure that the patient recovery journey is tailored specifically to their needs. This is based on their pre-surgery level of function, the type of surgery that they have had, and how they manage while they are with us in hospital. Through a shared decision-making conversation, the four possible post-operative patient rehabilitation journeys include:
Patient Initiated Follow Up (PIFU):
If patients have achieved the goals that we have set for them whilst an inpatient, are coping well with the home exercise program, and team is confident that they will be able to complete their home exercise program without supervision, they are discharged to self-manage, on a PIFU pathway, and contact the SWLEOC therapy team should they have any concerns or questions following discharge. They are provided with the mid-stage and late-stage exercises and can progress to these as directed. (This pathway applies mainly to Primary Total Hip Replacements).
Patients contact the SWLEOC Physiotherapy with any concerns or complications following discharge home. Based on the clinician’s assessment, patients are offered advice, referred to community MSK, or a face-to-face appointment will be booked for them to be reviewed by the most appropriate clinician.
SWLEOC Post-Operative Physiotherapy:
The patient is booked into a ring-fenced face-to-face clinic with one of the SWLEOC Physiotherapists after their surgery, at an individualised time point. (This pathway applies to all Primary and Revision Total Knee and Unicompartmental Knee Replacement patients).
Community MSK:
The Therapy team refer patients to their local community for ongoing physiotherapy and rehabilitation, at the point of discharge, to help them achieve their goals beyond the acute phase of recovery. (This pathway applies to patients having had Knee Arthroscopy based only on need, all Hip Arthroscopy, all Shoulder and Elbow surgery).
Combination of SWLEOC Physiotherapy and Community Physiotherapy:
The Therapy team refer patients to their local area for ongoing physiotherapy and rehabilitation at the point of discharge. In addition, the SWLEOC Physiotherapy team review the patient virtually (ACLR, PCLR, MPFLR) or face to face (Total Shoulder Replacement, Rotator Cuff Repair and Capsular Release) to check on their recovery and assess that they have met the milestones that have been set for them.
Patients having had Primary Total Hip Replacement surgery do not follow hip precautions, and Knee Replacement patients discharged on day zero or day one are not required to achieve 90 degrees knee bend for discharge and are only required to have functional range of movement.
The SWLEOC Team ensure that they complete a robust and comprehensive discharge with the patient, that includes relevant patient information, post-operative exercise progression, information about their recovery journey so that the patient knows what to expect, and important contact numbers for the patient to contact the SWLEOC team with any concerns or complications following discharge.
SWLEOC Post-Operative face-to-face clinic:
This clinic is for all Primary and Revision Total and Unicompartmental knee replacement patients.
Patients discharge on day zero or day one is reviewed five days post-surgery and for patients discharged day two+, two weeks following surgery.
The aim of this appointment is to assess milestones of gait, range of movement, strength and pain levels, manual treatment if required and their exercise program and mobility is progressed.
Based on this assessment, the patient is either; discharged to self-manage, reviewed in a SWLEOC Physiotherapy follow up clinic or referred onto community MSK.
Patients having had Shoulder Replacement, Rotator Cuff Repair or Capsular Release surgery are reviewed to ensure they have met the milestones that we have set for them, as a safety net, while waiting for their community rehabilitation to start and their post-operative exercise is progressed to the next stage.
SWLEOC Post-Operative Virtual Clinic:
This clinic is for patients following ACLR, PCLR, MPFLR ensure they have met the milestones that we have set for them, as a safety net, while waiting for their community rehabilitation to start.
Six-week Follow-Up Clinic:
Patients undergoing hip or knee replacements will be remotely monitored for the first 6 weeks using the Recovery Diary digital tool. ESTH and SWLEOC patients will receive a final assessment at 6 weeks by telephone call, patients without access to a telephone will be reviewed face to face).
The final assessment, together with the recovery trend over 6 weeks enables patients to be stratified into:
- PIFU and self-management pathways;
- review by an advanced nurse or physiotherapist;or,
- face to face follow-up with the surgeon.
This is a safe and robust way monitoring patients, with oversight of patient recovery. Problems are identified early and patients that are not progressing well are reviewed by the consultant within 1-2 weeks. Thus only patients requiring a consultant review will be booked a consultant OPA, significantly improving outpatient capacity.
Work is underway to implement a SWLEOC-nurse-led follow up clinic for all partners to reduce the number of patients needing to see a consultant at the other trust partners.
Patients having other non-hip/knee replacement procedures will have a follow-up with their consultant at the specified time.
Metal on Metal Surveillance Clinic:
The band 7 Physiotherapists work as part of the Consultant team to review patients, according to the MHRA guidelines, who have had metal on metal hip replacements. They are able to compare and interpret blood results (cobalt and chromium levels), imaging, Oxford hip score, and determine whether the patient presentation requires escalation for Consultant review.
Post-operative physiotherapy and review clinics offer a robust safety net and oversight of the acute part of recovery, and follow-up is delivered by the familiar SWLEOC team. This provides consistency, ring-fenced review and prompt escalation to the most appropriate clinician, improving patient confidence and reducing anxiety. In addition, it reduces GP and A&E visits and improves community MSK capacity.
The above applies to surgical post-operative concerns and complications and excludes medical emergency.
- Patient demand exceeding clinic capacity;
- availability of workforce to run the clinic and monitor the recovery diaries.
- Adding additional clinic capacity on Sunday afternoon when the inpatient unit is quieter;
- Physiotherapy business case approval to recruit two additional staff members;
- A significant reduction in in-patient length of stay has enabled redistribution of resources and staff to deliver care post-operatively in an outpatient setting.
We did not have an outpatient physiotherapy service and thus patients were discharged with a blanket referral to community MSK services. There was no oversight or input into the patient’s post-operative recovery journey and their care could thus not be individualised. Feedback from patients included that Community MSK services work in silo and are variable in terms of wait times, frequency and type of treatment.
There are long waits for appointments and we are struggling to improve the time from referral to treatment, in line with the national benchmark.
- Embrace technology and future-proof your Centre by using digital tools to individualise patient care and use resources more efficiently.
- Ring-fenced post-operative appointments: This offers a robust safety net and oversight of the patients’ acute recovery journey. This individualised journey allows for encouragement of self-management, prompt escalation to the most appropriate clinician and minimised unnecessary follow up. The Physiotherapists can remove clips and thus when they are reviewed at two weeks, it is a one-stop appointment rather than having to visit their GP.
- Consultant Communication links: Being a surgical hub with consultants from multiple trusts, it is essential to have access to consultants to be able to promptly escalate concerns and to implement the most appropriate management plan.
- SWLEOC ring-fenced outpatient X-ray: This enables fast track and ring-fenced X-ray capacity for any post-operative concerns of increased pain, difficulty weight bearing or change to mobility. This eliminates the necessity of attending A&E.
- Extended hours therapy service: A shift pattern aligned with nursing staff 7:30 – 20:00, seven days per week, enables MDT handover, integrated working, enhanced recovery and day case discharge pathways. The level and quality of service provision is the same seven days per week.
- Higher skill mix: Due to the high volume and fast paced nature of the orthopaedic unit, together with allowing for treatment of more complex patients, the staffing model encompasses a higher skill mix of more experienced and specialist staff.
- Implementation of the SWLEOC Post-Operative Rehabilitation Service so that we have oversight of patients’ recovery following their discharge.
- Implementation of remote monitoring of patients’ post operative recovery to individualise and inform the follow up they need.needed.
- The clinic slots were booked without administrative or catch-up gaps. Clinics were overrunning and staff were becoming stressed. A gap was implemented halfway through the clinic and the clinician changes.
Staff
Physiotherapy clinic
Staff Member: Band 7 Physiotherapist (Band 7 x 4.6 WTE)
Role:
- Outpatient clinics – Physiotherapy, shoulder clinic, metal on metal surveillance, six week follow up, post-discharge review (four hours per day)
Staff member’s other roles in the centre:
- team leadership and daily service delivery co-ordination;
- referral triage;
- complex in-patient caseload;
- IRMER trained and able to request imaging and bloods;
- preparing for surgery class;
- HR management;
- rota management;
- deputising for Clinical Therapy Lead;
- supervision;
- equipment provision and stock control;
- quality improvement projects, service evaluation.
Staff Member: Band 6 Physiotherapist (Band 6 x 8 WTE)
What this staff member does in relation to this activity
- Outpatient caseload of mixed complexity
Staff member’s other roles in the centre:
- inpatient caseload of mixed complexity;
- deputising for Band 7;
- supervision;
- equipment provision and stock control;
- quality improvement projects, service evaluation.
Recovery Diary and Post Discharge Review Clinics
Staff Member: Band 7 x 2 WTE + Band 6 x 0.5 WTE + ACP x 0.5 WTE
B7 with extended skills such as prescribing and ACP:
- manage complex wound with -/+ prescribing
- review pain management with -/+ prescribing
- managing other post-op complication i.e DVT managing; constipation; physio advice
- referral to cons where relevant
- referral to other speciality where relevant
- discharging/PIFU patients following 6 weeks post-op
- requesting for diagnostic where relevant
B6 (Nurse/Physio)
- triaging patients as per their concerns and manage patients accordingly and refer where appropriate
- physio provide adhoc session
Staff member’s other roles in the centre:
Currently the clinic is run by the above staff on rotation from the ward area, this promotes continuity of care to patients and allows staff to exercise their skills in different areas of care.